Having incorporated SubscriberWise® Risk Management Solutions, Massillon Cable TV knows firsthand the benefits of a comprehensive risk management policy. Massillon Cable operates two systems in Massillon and Wooster, Ohio with ~50,000 total subscribers. During the past 15 years, Massillon Cable has achieved almost 100% recovery rate on expensive inventory, eliminated parental and identity theft, continued to grow its subscriber base in all categories, and has recently reached an average of $25,000 monthly in paid security deposits! Massillon Cable’s systems have reduced bad debts and equipment loss to almost zero during the same period! SubscriberWise® can offer your system the same excellent ROI. And our solutions can be tailored to your risk tolerance. We will give you the tools and know how to achieve incredible results. It all starts with an understanding of your subscriber’s behavior.
We never stop until we fully reach our limit and in such high-demanding and fast-growing industry we have unlimited room to grow.
If you succeed we succeed, so let’s grow together. We believe that only true partnership can let us keep growing.
We never stop until our clients are 100% satisfied with our services.
it is our mission to make you succeed
We Will Train Your CSR's
SubscriberWise® has partnered with Massillon Cable TV to offer your employees an unparalleled opportunity to learn every aspect of the risk management process. We take your employees – management, CSRs, and installers – beyond classroom training and education to a practical, powerful and total learning experience with an established operator offering a myriad of services from limited cable to complete, bundled offerings including DVR/HD/VOIP. And our training is critically enhanced with real-time call center monitoring, billing and management information software utilization, and live contact between credit manager and call center employees. We’ll also develop your CSRs skills with proven selling solutions and effective contact methods for difficult, high risk subscribers. Your CSRs will learn how to ask for security deposits from high risk subscribers at the same time they develop customer loyalty, close sales, and substantially mitigate your losses! A Win-Win value proposition for your system enhanced with the most powerful training experience available to your employees.
three steps to success
We Will Help You Every Step Of The Way
We believe in partnership and we are available to assist you on every step from day one.
the leader in risk management solutions for the communications industry. SubscriberWise® solutions incorporate a comprehensive approach to risk and decision management across the subscriber life cycle from origination and retention to fraud and debt recovery.